PHNOM PENH: The Ministry of Public Works and Transport officially inaugurated a new public service center in Aeon Mall 3 in Meanchey on the morning of June 29.
The Director General of the Department of Technology and Public Relations, Heang Sotheayuth, confirmed that the service center will be open all week from 9am to 10pm. Customers will be able to exchange driver's licenses, apply for technical inspection of vehicles, register and transfer ownership of vehicles, and apply for Electronic Toll Collection for Cambodia’s expressways.
Heang Sotheayuth said that all these public services are processed through a digital technology automation system, which enables people to pay through one of 12 banking institutions and financial partners (ACLEDA, Wing, LY HOUR, ABA, Pi Pay, Chip Mong, Vattanac, Stabana, FTB, Prince, Campu or Canadia).
Minister of Public Works and Transport, Sun Chanthol, said that the Ministry of Public Works and Transport's service center is located on the first floor of Aeon Mall 3 and is the seventh public service center in between Phnom Penh, Siem Reap and Sihanoukville.
The senior minister said that the new service center will make it easier for people to access public services efficiently, quickly and transparently. It is also conveniently located in a mall where people can do their shopping and save time on errands.
Senior Minister Sun Chanthol advised citizens not to pay brokers to get their documents as they could be ripped off. He said that people should go to the public service centers themselves where they will pay the price stated, in a convenient setting.
He said that in addition to expanding public service centers across the provinces, the Ministry is also developing a mobile app which will allow citizens to track their applications by scanning a QR Code or entering the billing number. The MPWT Public Service Tracking app will keep people updated on the status of their applications and alert them when the documents are processed and the service can be scheduled.
The Minister of Public Works said, "Our focus is on making our services more accessible and providing convenience to our people. The Prime Minister has recommended that we serve the people by better understanding how to serve them effectively, transparently, responsibly, and quickly without asking them to spend money on outside facilitators.”
